Privacy Policy

Privacy Policy

1. Introduction

2. Purpose of this Privacy Policy

3. Who we are and how to contact us

4. Changes to the Privacy Policy

5. Third-Party Links

6. The data we collect about you

7. If you fail to provide personal data

8. How is your personal data collected

9. How we use your personal data

10. Marketing

11. Disclosure of your personal data

12. Data security

13. Data retention

14. Your rights

15. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you how we look after your personal data when you visit this website, register for a BIGGG.com account, or if you provide personal data by any other means (for example, over the phone). It also covers our collection of personal data from third parties and publicly available sources such as social media platforms, data aggregators, and credit reference agencies. It sets out your privacy rights and how the law protects them.

We use cookies and similar technologies to collect personal data, browsing actions and patterns.

This Privacy Policy forms an integral part of the terms and conditions of BIGGG.com, and by accepting the terms and conditions, you also accept the terms of this Privacy Policy and the use of your personal data in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you should not use this Website or otherwise provide us with your personal data.

2. Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how we collect and process your personal data when you use this Website.

This Website is not intended for children, and we do not knowingly collect personal data relating to children.

It is important that you read this Privacy Policy together with any other privacy policy or fair processing policy that we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data.

3. Who we are and how to contact us

This website and app (mutually or exclusively, as the case may be, referred to herein as the “Website”) are operated by the company named in the footer at the bottom of this webpage.

BIGGG.com (referred to as “we”, “us” or “our” in this Privacy Policy) is a controller in respect of your personal data because we determine the purposes for which, and the way in which, your personal data is processed. We take our duties as data controller seriously and take full responsibility for your personal data.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Policy.

If you have any questions about this Privacy Policy, including any requests to exercise your rights in relation to personal data, you should contact our data privacy manager by email.

You have the right to make complaints at any time to the relevant data protection and privacy regulator. We would, however, appreciate the chance to deal with your concerns before you approach the regulator, so we kindly request that you contact us in the first instance.

4. Changes to the Privacy Policy and your duty to inform us of changes

We keep this Privacy Policy under regular review. This version was last updated on the date at the bottom of this page.

It is important that the personal data that we hold about you is accurate and current. We kindly request that you keep us informed if your personal data changes at any time whilst you have an account with us.

5. Third-party links

This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share personal data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website that you visit.

6. The data we collect about you

Personal data, or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect personal information which you provide directly to us, such as when you register for a BIGGG.com account or when you contact customer services. We also collect information from publicly available sources or third parties such as social media platforms and data aggregators.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

• Photographs include passports and other photographic identification that are collected to verify your identity.

• Contact Data includes a billing address, home address (if different to billing address), email address and telephone numbers.

• Financial Data includes bank account and payment card details.

• Transaction Data includes details about deposits and withdrawals from your BIGGG.com account and other details of services (e.g. casino games) that you have used on the Website.

• Technical Data includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Website.

• Profile Data includes your usernames and passwords, our services that you have used, your interests, preferences, feedback and survey responses.

• Usage Data includes information about how you use the Website and our products and services.

• Marketing and Communications Data includes your preferences in relation to receiving marketing from us and third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal a your identity. For example, we may aggregate your usage data to calculate the percentage of our customers accessing a specific feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

7. If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you (for example, where it is required under our terms and conditions), and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the ability to place bets or wagers). In this case, we may have to cancel a product or service that you may be attempting to access, but we will notify you if this is the case at the time.

8. How is your personal data collected

We use different methods to collect data from and about you including through:

• Direct interactions: you may give us your Identity, contact and financial data by filling in forms on the Website or by corresponding with us by post, phone, email or otherwise.

• Automated technologies or interactions: As you interact with our Website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see below in this Privacy Policy for further information on cookies.

• Third parties or publicly available sources: We may also receive personal data about you from various third parties as set out below:

  • analytics providers;
  • advertising networks;
  • search information providers;
  • providers of technical and payment services, such as payments solutions providers (PSPs) that facilitate deposits and withdrawals from BIGGG.com accounts; and
  • data brokers or aggregators.

9. How we use your personal data

We collect your personal information so that we can provide an excellent level of service and so that you can use the Website in an agile and secure way. Collecting personal data also allows us to offer you more customisation on the Website.

The table below explains when we collect your personal information, what we collect it for and why we use it

We rely on our obligation to comply with a legal obligation to share information such as with regulators, insurers, or government agencies. This includes conducting anti-money laundering, KYC, anti-fraud checks we may be required to conduct under applicable laws

10. Marketing

You will receive marketing communications from us if either:

1. you have a BIGGG.com account and have not opted out of receiving such marketing communications at the time we first collected your personal data or at any time since; or

2. If you are not a BIGGG.com account holder but have requested information from us or used BIGGG.com services through the Website and you have opted in to receiving that marketing.

You can ask us or third parties to stop sending you marketing messages at any time by contacting us or adjusting the marketing settings on the Website.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us for reasons other than marketing.

11. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out above.

Internal third parties:

• Other of our group companies acting as joint controllers or processors who may provide services such as IT, HR, customer services and system administration services and who undertake leadership reporting.

External third parties:

• IT service and system administration providers.
• Third parties that licence key software to BIGGG.com without which BIGGG.com would not be able to provide services to you; for example, providers of casino games.
• Payment solutions providers to facilitate deposits and withdrawals from BIGGG.com accounts.
• Identity verification providers to prevent fraud.
• Third parties that facilitate the sending of marketing communications to you on our behalf.
• Professional advisers including lawyers, bankers, auditors and insurers that provide consultancy, banking, legal, insurance and accounting services to us.
• Tax authorities, regulators, government agencies and other authorities that require reporting of processing activities in certain circumstances.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

12. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

13. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process the personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances, you can ask us to delete your data; to do so, please see the section 14 below for further information.

Sometimes we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

14. Your rights

Under certain circumstances, you may have the following rights under data protection laws in relation to your personal data:

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data that you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal or regulatory reasons which will be notified to you.
• Object to processing of your personal data where there is something about a your particular situation which makes you want to object to our processing as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • If you want us to establish the data’s accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party they have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

If you wish to exercise any of the rights set out above, you should contact us by email, and we will confirm whether we are able to do so.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than one month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.